Contact Us

CastingWords Support is available from and our Feedback Form. We handle customer support inquiries between 9 a.m. and 5 p.m. Monday through Friday, U.S. Eastern Time (Normally GMT-5). Support is closed on these holidays: Thanksgiving (fourth Thursday of November), Christmas Eve (December 24), Christmas (December 25th), and New Years Day (January 1st). When we are able to we check in on the support inquiries at other times (off hours, weekends, holidays) for urgent requests. We have a support portal at, and a feedback form, which interoperate with our email support.

Order status information is available from our tracking page. A more detailed order status page is available by logging into the Account section of the site. You can also download your completed transcriptions there.

We do not offer phone support at this time.

Business Mailing Address:

CastingWords, LLC
2144 41st Street
Los Alamos, NM

Federal Tax ID: EIN 20-3855596